Privacy Policy
Last updated: March 23, 2026
Hops Collective operates this store and website, including all related information, content, features, tools, products and services (the “Services”). This store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.
We may collect or process the following categories of personal information:
- Contact details (name, billing and shipping address, phone number, email address)
- Financial information (payment details, transaction information, payment confirmations)
- Account information (username, password, preferences, settings)
- Transaction information (products viewed, cart activity, purchases, returns, exchanges)
- Communications (messages sent to customer support or other inquiries)
- Device information (IP address, browser, device identifiers, network details)
- Usage information (how you interact with and navigate the Services)
Sources of Personal Information
We may collect personal information from:
- You directly (when you use the Services, create an account, or contact us)
- Automatically through your use of the Services (including cookies and similar technologies)
- Service providers acting on our behalf
- Partners or other third parties
How We Use Personal Information
We may use personal information for the following purposes:
Providing and Improving the Services
To process orders, fulfill purchases, manage accounts, arrange delivery, handle returns or exchanges, and improve the overall functionality and performance of the Services.
Marketing and Advertising
To send marketing communications and display relevant advertisements based on your interactions with the Services.
Security and Fraud Prevention
To protect the Services, verify accounts, detect fraud, and maintain a secure environment.
Communication
To provide customer support and respond to inquiries.
Legal Compliance
To comply with applicable laws, respond to legal requests, and enforce our policies and terms.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- With Shopify and service providers (payment processing, fulfillment, analytics, customer support, hosting)
- With business and marketing partners who may use your information in accordance with their own privacy policies
- When you request or consent to sharing (e.g., shipping, integrations, social tools)
- Within our corporate group or affiliates
- In connection with a business transaction (e.g., merger, acquisition, bankruptcy)
- To comply with legal obligations or protect our rights and users
Relationship with Shopify
The Services are hosted by Shopify. Shopify may collect and process personal information to provide and improve the Services.
To learn more, please review:
https://www.shopify.com/legal/privacy
You may also access Shopify’s privacy tools here:
https://privacy.shopify.com/en
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these third parties. You should review their policies before providing personal information.
Children’s Data
The Services are not intended for use by individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from them.
If you are a parent or guardian and believe that a child has provided personal information, please contact us to request deletion. As of the effective date of this policy, we do not knowingly sell or share personal information of individuals under 16 years of age.
Security and Retention of Information
No method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
We retain personal information for as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements and policies
Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal information
- Request deletion of your data
- Request correction of inaccurate data
- Request portability of your data
- Opt out of certain uses, including targeted advertising where applicable
You may exercise your rights by contacting us using the details provided below.
If you use browser-based privacy controls such as Global Privacy Control, we may recognize those signals where required by applicable law.
You may unsubscribe from marketing communications at any time using the unsubscribe link in emails. We may still send transactional or service-related communications.
We may verify your identity before processing requests. Authorized agents may act on your behalf where permitted by law.
Complaints
If you have concerns about how your personal information is handled, please contact us.
You may also have the right to file a complaint with a relevant data protection authority, depending on your jurisdiction.
International Transfers
Your personal information may be transferred to, stored, and processed outside of your country of residence.
Where required, appropriate safeguards will be used, including recognized transfer mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us using the contact methods available on our website.