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Contact The Hops Collective’s team of customer service representatives to help with any concerns or queries. For your convenience, our friendly staff are available between 9:00 a.m. and 8:00 p.m. ET seven days a week.
Customer Care
Toll Free: +1 (800) 527-7769
Hours of Operation
Monday - Sunday
9:00 a.m. - 8:00 p.m. (EST)


You may email a Hops Collective’s Sales Associate 24 hours a day, 7 days a week. Emails will be responded to within 24 hours.

New Corporate Orders
New Residential Orders
Address or Order Changes
Accounting/Billing Issues
Delivery Status/Issues
or check out our Order Status Checker App.
Damaged/Missing Gifts or Products
Product Quality Issues
Refunds or Credits
Other Customer Service Issues